Theodora Vasquez
UX designer · Member portal, 210,000 users · Research and flows
Montpelier, VTtheodora.vasquez@example.com(555) 317-8840work.example.com/theodora
Summary
UX designer on a member portal used by 210,000 people, running moderated tests and redrawing claim flows. Cut claim submission drop-off from 41% to 24% and took task success on the 5 most-used tasks from 62% to 88%.
Experience
UX designer
Jun 2024 – Present
Winooski Health Plan · Montpelier, VT
- Moderated 34 usability sessions across 3 rounds and turned the findings into a 19-item fix list the team shipped.
- Cut claim submission drop-off from 41% to 24% by splitting a single 14-field form into 3 steps.
- Raised task success on the 5 most-used tasks from 62% to 88%, tested unmoderated with 120 participants.
- Rebuilt 22 screens against WCAG 2.1 AA, and the audit closed with no blocking issues at handoff.
- Documented 9 flows in Figma that support and engineering now use as the reference for the portal.
Member support specialist
May 2023 – May 2024
Winooski Health Plan · Montpelier, VT
- Answered 2,400 support tickets and built the tag scheme that showed 31% of them came from one screen.
Education
Bachelor of Science in Human-Centered Design
Aug 2019 – May 2023
Mad River College · Montpelier, VT
Skills
- Research
- User Research, Usability testing, Accessibility
- Design
- Wireframing, User flows, Prototyping
- Tools
- Figma, Maze, Miro





