Refund & Cancellation Policy

Resumi offers free and paid plans. Paid plans are recurring subscriptions billed in advance through Polar Software Inc., our Merchant of Record, at the price and interval shown at checkout. All payments are in US dollars.

• Paid plans include a periodic allocation of AI credits. Unless stated otherwise, credits do not roll over to the next billing period, and they have no cash value.
• Applicable taxes may be added at checkout based on your location.

Your subscription renews automatically. At the end of each billing period, we automatically charge your payment method for the next period at the then-current price, until you cancel. By subscribing, you consent to these recurring charges without requiring your prior approval for each one.

If the price of your plan changes, we will communicate the change to you in accordance with applicable law, and the new price will apply only to renewals after that notice. You may cancel before the change takes effect if you do not agree.

You can cancel at any time:

• open your account billing settings and choose to cancel your plan, or
• email support@tryresumi.com and we will process your cancellation.

Cancellation stops future renewals and takes effect at the end of the current paid term. Your paid features remain active until then, after which the account moves to the free plan. Any unused AI credits are forfeited at the end of the term.

All purchases are non-refundable, except where a refund is required by applicable law. The Service is a digital product delivered immediately, and payments for the current and any previous billing periods are not refunded on cancellation. Consumed AI credits and partial billing periods are likewise non-refundable.

Nothing in this policy limits rights you have under mandatory consumer-protection law. If you are a consumer in a jurisdiction with a statutory withdrawal or cooling-off right (for example the EU or UK), that right applies as the law provides and is exercised through Polar, the Merchant of Record for your purchase.

Polar may also, in limited cases and at its own discretion, refund a purchase — for example to resolve a payment problem or prevent a card dispute. When a refund is issued for any reason, the paid access that purchase granted is revoked.

This mirrors the Subscriptions section of our Terms of Service, which governs if there is any inconsistency.

If you are unsatisfied with the Services, or you believe a charge is wrong (for example a duplicate charge, or a charge after a completed cancellation), email support@tryresumi.com from the address on your account with your order details. We aim to respond within a few business days.

Please contact us before raising a dispute with your bank. We can usually resolve a billing error faster, and it helps us keep your account in good standing.