Odalys Prendergast
Site reliability engineer, SLOs, Go and Kubernetes
Phoenix, AZodalys.prendergast@example.com(555) 738-2049odalysprendergast.example.com
Summary
Site reliability engineer with a BS in Computer Engineering and two years on playback reliability at a streaming service with 6M subscribers. Set the first SLOs for 9 services, automated a monthly manual task out of existence, and carries a pager with a postmortem for every major page.
Experience
Site reliability engineer I, playback
Jul 2024 – Present
Superstition Peak Streaming · Phoenix, AZ
- Established SLOs for 9 playback services with their product owners, replacing 140 threshold alerts with burn-rate alerts.
- Automated TLS certificate renewal for 1,200 endpoints in Go, ending a 6-hour monthly task and 2 expiry outages a year.
- Resolved 85% of 70 pages within 30 minutes across 9 on-call weeks, and wrote 4 blameless postmortems.
- Built Grafana dashboards on the 4 golden signals for 100% of tier-1 services, used in every weekly operations review.
Site reliability intern, then part-time engineer
May 2023 – May 2024
Superstition Peak Streaming · Phoenix, AZ
- Reduced the infrastructure repo's flaky CI failures from 12% to 3% by rewriting 30 unstable tests.
Education
Bachelor of Science in Computer Engineering
Aug 2020 – May 2024
Mogollon Rim University · Tempe, AZ
Skills
- Code
- Go, Python, Bash
- Platform
- Kubernetes, Linux, Prometheus, Grafana
- Practice
- Service level objectives, Error budgets, On-call operations, Blameless postmortems, Toil reduction





