Philippa Engstrom
Technical writer, equipment manuals and service procedures
Columbus, OHphilippa.engstrom@example.com(555) 614-3087
Summary
Technical writer with a BA in English and two years documenting laboratory analyzers for an instrument manufacturer. Turned 14 manuals into reusable MadCap Flare topics, wrote service procedures that cut field calls 31%, and released every change-order update within 10 days of approval.
Experience
Associate technical writer
Jun 2024 – Present
Alum Creek Instruments · Westerville, OH
- Redesigned 14 operating and maintenance manuals into 620 reusable MadCap Flare topics, cutting translation spend $38,000 a year.
- Developed 46 service procedures by observing technicians at the bench, cutting field service calls on the top procedure 31%.
- Delivered manual updates for 73 engineering change orders tracked in Jira, each released within 10 days of approval.
- Created 180 annotated photos, exploded views and flowcharts in Snagit, Illustrator and Visio to replace text-only steps.
Documentation intern, then part-time writer
May 2023 – May 2024
Alum Creek Instruments · Westerville, OH
- Standardized 120 pages of installation guides to the style guide, closing 300 reviewer comments in SharePoint.
Education
Bachelor of Arts in English
Aug 2020 – May 2024
Franklinton University · Columbus, OH
Skills
- Writing
- Technical writing, User manuals, Style guides, Copy editing
- Methods
- Content reuse, Engineering change orders
- Tools
- MadCap Flare, Snagit, Adobe Illustrator, Microsoft Visio, Microsoft SharePoint, Jira





