Maribel Quintero
Office manager · 14-person CPA firm · 1,100 returns a tax season
Worcester, MAmaribel.quintero@example.com(555) 482-6139
Summary
Office manager at a 14-person CPA firm, promoted after 18 months at its front desk: a receptionist and a seasonal clerk supervised, 1,100 returns tracked each tax season, $96,000 a year in office spending in QuickBooks Online, 7 new and seasonal staff onboarded in 2026.
Experience
Office manager
Jan 2025 – Present
Pellham Voss CPAs · Worcester, MA
- Supervised a receptionist and a seasonal intake clerk, with coverage schedules for 14 staff and no unstaffed front-desk hour in 30 weeks of tax season.
- Managed $96,000 a year in office spending, supplies, software, postage and equipment, in QuickBooks Online, with every card and vendor statement reconciled by the 10th.
- Organized 1,100 individual and business returns each tax season on a shared Excel tracker, from intake to e-file, with all 140 extensions filed on time.
- Coordinated onboarding for 7 new and seasonal staff in 2026, with laptops, portal logins and new-hire forms ready 3 days before each start date.
- Negotiated a new copier and print lease against 2 competing bids, cutting the monthly cost from $640 to $410.
Receptionist
Jul 2023 – Dec 2024
Pellham Voss CPAs · Worcester, MA
- Scheduled 900 client appointments each tax season in 6 CPAs' Outlook calendars and handled 60 calls a day, with same-day callbacks 97% of the time.
- Created a searchable archive of 14,000 pages of client files in 5 months, indexed by client and year, clearing 30 file boxes from the office.
Education
Associate of Science in Business administration
Sep 2021 – May 2023
Central Commonwealth Community College · Worcester, MA
Skills
- Operations
- Office management, Staff supervision, Staff scheduling, Onboarding coordination, Front desk reception, Records management
- Finance
- Vendor management, Account reconciliation
- Tools
- QuickBooks Online, Excel, Microsoft Outlook





