Graciela Montenegro
Room attendant · 148-room select-service hotel · START certified
New Orleans, LAgraciela.montenegro@example.com(555) 731-0846
Summary
Room attendant at a 148-room select-service hotel since January 2025: about 15 checkouts and stayovers a shift, 96% passing inspection the first time, every maintenance issue and found item logged in HotSOS. AHLA START certified.
Experience
Room attendant
Jan 2025 – Present
Cypress Rowe Hotel · New Orleans, LA
- Completed 3,100 room cleanings in 2025, averaging 15 a shift across checkouts and stayovers, with 96% passing inspection first time.
- Identified 220 maintenance issues during room turns and logged each in HotSOS before leaving the room.
- Documented 140 lost-and-found items in 2025, each tagged, bagged and stored to policy with no item unaccounted for.
- Maintained a clean chemical-safety record for 12 months, mixing 6 products from dilution charts and SDS sheets.
Residential cleaner
Aug 2023 – Dec 2024
Magnolia Mile Home Cleaning · New Orleans, LA
- Delivered weekly cleaning for 22 homes on a 3-person crew, with 95% of clients renewing after their first quarter.
Education
High school diploma
Aug 2019 – May 2023
Gentilly Park High School · New Orleans, LA
Skills
- Rooms
- Guest room cleaning, Light housekeeping, Floor care, Linen inventory
- Safety
- Chemical safety, Lost and found procedures, Brand Standards, Customer Service
- Systems
- HotSOS, Property Management System
- Other
- Spanish, Room inspection
Certifications
START Certified Guestroom Attendant
Mar 2025
American Hotel & Lodging Educational Institute





